If you have made your purchase online, you can lodge a Return Request by:

  • Logging in to your account;
  • Clicking on "RMA";
  • Then clicking on "Request new return".
  • Alternatively, if you placed the order as a guest please click here.
  • You can also visit us instore: 7 Great Western Highway, Parramatta, NSW. 

Applications for Return of Goods can be submitted within 30 days from date of delivery, including a valid reason for Return.

The following parts and accessories will not be accepted for return (Unless in the case of warranty):

  • Items supplied from the Manufacturer’s Backorder;
  • Items currently on the Manufacturer’s Backorder;
  • Items that have been used;
  • Clearance items
  • Electrical items

If your application is approved for return:

  • Items must be returned in the original, and undamaged, manufacturer's packaging;
  • Items contained within this packaging must be in original condition;
  • Part numbers on the returned items must be legible and undamaged;
  • Items must be returned to Bikebiz within 10 Working days

In exceptional circumstances, Bikebiz may agree to accept items for return, even though they may not normally be eligible for return. In all of these cases approval must be given by a Senior Manager. A handling fee will also be applied.

For returns, we will offer a store credit for the full amount (provided they are consistent with our returns policy). If a refund is required, it will be less any applicable postage and handling costs associated with the item/s original consignment.

Freight charges incurred in returning goods to Bikebiz will be at the customer's expense, with exception to faulty items, items returned under warranty, and items received as a result of our error. In these cases, a prepaid Australia Post postage label will be supplied.

Should we deem a returned item to not be resalable, we reserve the right to charge return postage costs.

Exchange/Return Time Frame

Bikebiz asks that you allow 5 to 7 business days for us to process and ship your exchange or process your refund once your return has been received in store.

For refunds, 3 to 5 business days should be allowed from the date of processing for funds to be returned to your account by your financial institution.

(Time periods for items being returned to us can vary depending on your location, and shipping method you choose. Please allow us extra time to process your refund/exchange in this case)

Helmet Returns

If you wish to exchange a helmet due to incorrect size choice, please contact us before the helmet is returned. 

Bikebiz will refuse the return of any helmet 7 days after delivery, except in the instance of a warranty issue.

Helmet returns will not be accepted if the helmet has been worn, scratched or damaged in any way. If we believe that the shell of the helmet has been compromised in any way, we will not accept the return.

Helmet exchanges are reviewed on a case by case basis, and are not approved until assessed by a member of our Online Sales Team and deemed resalable. 

Bikebiz recommends that if you are making a first time helmet purchase, that you visit a local dealer to be measured and fitted correctly by a professional. If you do not have a local dealer, feel free to call us, we'd be happy to assist you over the phone.