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Goods to be returned to us within 30 days from date of delivery & 7 days for helmets.
- Items must be returned in the original, and undamaged, manufacturer's packaging;
- Items contained within this packaging must be in original condition;
- Part numbers on the returned items must be legible and undamaged;
- Items must be received to Bikebiz within 10 Working days of being shipped.
Bikebiz will refuse the return of any helmet 7 days after delivery, except in the instance of a warranty issue.
Helmet returns will not be accepted if the helmet has been worn, scratched or damaged in any way. If we believe that the shell of the helmet has been compromised in any way, we will not accept the return.
Helmet exchanges are reviewed on a case by case basis, and are not approved until assessed by a member of our Online Sales Team and deemed resalable.
Bikebiz recommends that if you are making a first time helmet purchase, that you visit a local dealer to be measured and fitted correctly by a professional. If you do not have a local dealer, feel free to call us, we'd be happy to assist you over the phone.
Freight charges incurred in returning goods to Bikebiz will be at the customer's expense, with exception to faulty items, items returned under warranty, and items received as a result of our error. In these cases, a prepaid Australia Post postage label will be supplied.
Should we deem a returned item to not be resalable, we reserve the right to charge return postage costs.
Exchange/Return Time Frame
Bikebiz asks that you allow up to 5 business days for us to process and ship your exchange or process your refund once your return has been received in store.
For refunds, 3 to 5 business days should be allowed from the date Bikebiz initiates refund. (Some delays may be experienced by movement of funds between various financial institutions)
(Time periods for items being returned to us can vary depending on your location, and shipping method you choose. Please allow us extra time to process your refund/exchange in this case).
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