Bikebiz Online Delivery Policy

At Bikebiz we offer fast, secure and reliable shipping Australia-wide with our partners Australia Post and StarTrack. Your delivery options, rates and estimated delivery times are calculated at checkout.

What delivery methods are available?

Pick Up In Store

Our online warehouse is at 7 Great Western Hwy, Parramatta NSW 2150. Come say hi and collect your goods.

Standard Delivery via Australia Post

Standard delivery uses Australia Post eParcel. NSW and Victorian metro areas have a free shipping option. Your rate and estimated delivery time are shown at checkout.

Express Delivery via StarTrack

Need it sooner, like before this weekend's ride? Choose Express at checkout. Orders without bulky or dangerous goods are sent by StarTrack Fixed Price Premium satchel. Orders with bulky or dangerous goods are sent by StarTrack Road Express. Your rate and estimated delivery time are shown at checkout.

How much does shipping cost?

Shipping is calculated at checkout from your delivery postcode and the items in your cart. NSW and Victorian metro areas have a free shipping option.

Shipping fees are not refundable if you return your order for a refund.

These rates don't include motorcycle deliveries. Our vehicle sales team will be happy to quote for this.

When will my order be dispatched?

Not every product on our website is held in our Sydney warehouse, but our supply network means we can usually get stock in within days.

Each product page shows an "Estimated dispatch" time under the Add to Cart button. This is the number of days for us to receive the item, process it and send it to you.

All goods in an order are shipped together as one consignment, so the item with the longest lead time sets when your order is dispatched.

How long does delivery take?

Deliveries are collected from us each afternoon, Monday to Friday, excluding public holidays. At checkout we show an estimated delivery timeframe for each option, based on your cart and delivery postcode. These timeframes come directly from our carriers.

How can I track my delivery?

When your order is dispatched, we'll email you a consignment number to track it:

• Australia Post: auspost.com.au/mypost/track
• StarTrack: startrack.com.au/track

Tracking numbers usually become active after 7:00pm AEST on the day we dispatch your goods.

Will I need to sign for my parcel?

Orders are sent with signature on delivery by default. If you have the Australia Post app, you can give Authority to Leave. If no one is available to sign, the driver will leave a card with instructions on where to collect your parcel.

Do you deliver to PO Boxes and Parcel Lockers?

Yes, we can send your order to a PO Box or Parcel Locker.

Credit card verification checks

To protect against fraud, we may verify the card of new customers paying by credit or debit card. We'll email you asking permission to make a small random charge between $0.01 and $2.00. Once you reply with the exact amount, we'll refund the charge and release your order for dispatch.

International orders

Our website does not accept orders from outside Australia. For international enquiries, email webshop@bikebiz.com.au. International orders can only be paid by bank deposit; we can't accept credit cards for these purchases.