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Returns

 

HOW DO I RETURN A PRODUCT?
If you have made your purchase online, you can lodge a Return Request:
 Log in to your bikebiz.com.au account
 View your Completed Orders
 Click on Return Item(s)
 Select the item you wish to return and fill out the details
You will receive an email notification once the request has been reviewed. If the request is approved, the email 
notification will detail the return conditions and address.
HOW LONG DO I HAVE TO RETURN A PRODUCT?
If you happen to order the wrong size, colour, or you have just simply changed your mind about a product, we will 
happily exchange your item within 30 days of delivery if the item is not worn or damaged, and all original tags and 
packaging are still intact.
Any packaged items must be returned with the packaging in its original condition (ie, please wrap the item or put 
the item in a satchel to avoid damage. Do not stick return labels or sticky tape to original packaging).
Should you wish to exchange or refund a product outside of the 30 day period, we are inclined to charge a re-
stocking fee on some products. This fee is determined on a case by case basis.
Helmets have a 7 day return period – please see HELMET RETURNS for more information.
WHAT IF I RECEIVED A DEFECTIVE/INCORRECT PRODUCT?
If you received a faulty/defective item or you have received an item as a result of our error, we will happily cover 
the return shipping costs.
You can contact us by phone or email to let us know, and we will provide you with an Australia Post prepaid, 
preaddressed postage label via email.
HOW LONG DOES THE EXCHANGE/RETURN PROCESS TAKE?
Bikebiz asks that you allow 5 to 7 business days for us to receive, process and ship your exchange or process 
your refund.
For refunds, 3 to 5 business days should be allowed from the date of processing for funds to be returned to your 
account by your financial institution.
(Time periods for items being returned to us can vary depending on your location, and shipping method you 
choose. Please allow us extra time to process your refund/exchange in this case)
HELMET RETURNS
If you wish to exchange a helmet due to incorrect size choice, please contact us before the helmet is returned. 
Bikebiz will refuse the return of any helmet 7 days after delivery, except in the instance of a warranty issue.
Helmet returns will not be accepted if the helmet has been worn, scratched or damaged in any way. If we believe 
that the shell of the helmet has been compromised in any way, we will not accept the return.
Helmet exchanges are reviewed on a case by case basis, and are not approved until assessed by a member of 
our Online Sales Team and deemed resalable. 
Bikebiz recommends that if you are making a first time helmet purchase, that you visit a local dealer to be 
measured and fitted correctly by a professional. If you do not have a local dealer, feel free to call us, we'd be 
happy to assist you over the phone.

HOW DO I RETURN A PRODUCT?

If you have made your purchase online, you can lodge a Return Request:

  • Log in to your bikebiz.com.au account
  • View your Completed Orders
  • Click on Return Item(s)
  • Select the item you wish to return and fill out the details

You will receive an email notification once the request has been reviewed. If the request is approved, the email notification will detail the return conditions and address.

HOW LONG DO I HAVE TO RETURN A PRODUCT?

If you happen to order the wrong size, colour, or you have just simply changed your mind about a product, we will happily exchange your item within 30 days of delivery. We will accept the item if it has not been damaged, and all original tags and packaging are still intact.
Garments must also have retail tags retained and remain unused.

Any packaged items must be returned with the packaging in its original condition (ie, please wrap the item or put the item in a satchel to avoid damage. Do not stick return labels or sticky tape to original packaging).

Should you wish to exchange or refund a product outside of the 30 day period, we are inclined to charge a re-stocking fee on some products. This fee is determined on a case by case basis.
Helmets have a 7 day return period – please see HELMET RETURNS for more information.

WHAT IF I RECEIVED A DEFECTIVE/INCORRECT PRODUCT?

If you received a faulty/defective item or you have received an item as a result of our error, we will happily cover the return shipping costs.
You can contact us by phone or email to let us know, and we will provide you with an Australia Post prepaid, preaddressed postage label via email.

HOW LONG DOES THE EXCHANGE/RETURN PROCESS TAKE?

Bikebiz asks that you allow 5 to 7 business days for us to process and ship your exchange or process your refund once your return has been received in store.

For refunds, 3 to 5 business days should be allowed from the date of processing for funds to be returned to your account by your financial institution.

(Time periods for items being returned to us can vary depending on your location, and shipping method you choose. Please allow us extra time to process your refund/exchange in this case)


HELMET RETURNS

If you wish to exchange a helmet due to incorrect size choice, please contact us before the helmet is returned. 

Bikebiz will refuse the return of any helmet 7 days after delivery, except in the instance of a warranty issue.

Helmet returns will not be accepted if the helmet has been worn, scratched or damaged in any way. If we believe that the shell of the helmet has been compromised in any way, we will not accept the return.

Helmet exchanges are reviewed on a case by case basis, and are not approved until assessed by a member of our Online Sales Team and deemed resalable. 

Bikebiz recommends that if you are making a first time helmet purchase, that you visit a local dealer to be measured and fitted correctly by a professional. If you do not have a local dealer, feel free to call us, we'd be happy to assist you over the phone.